Jaskaran Walia is a seasoned IT professional with over 14 years of experience in various industries such as banking, insurance, investment, telecommunications, and airlines. He is committed to excellence and values integrity and honesty. Jaskaran has a passion for technology and has dedicated his career to it, specifically in areas such as ITSM process design, development, implementation, and training, portfolio, program and project management (P3M), and application development and support.

In his most recent position at Air New Zealand, Jaskaran successfully led the rollout of several ServiceNow capabilities across multiple business units, facilitated by weekly workshops with stakeholders, and leveraging the ITIL framework while placing emphasis on people rather than process and tools. Additionally, he has experience in driving automation through ServiceNow capabilities, resulting in significant savings in cost and time of approximately 150k per year, and he has worked with various ITSM and Project Management tools, including Jira, IBM ISM, Serena Team Track, and BMC Remedy.

Jaskaran holds an MBA in Customer Relationship Management from Symbiosis Institute of Management Studies and a B.Tech in Computer Science and Engineering from Guru Nanak Dev University. He has worked in various roles, including Platform Product Manager and ServiceNow Evangelist at Air New Zealand, and Principal Consultant - ServiceNow at Pramerica and as a senior software engineer at Dell.