Charles Chen, a highly experienced cruise ship veteran, brings his passion for hospitality and travel to every element of his career. As an expert in guest service, he exudes a flair for guest recovery, personalized sales, and public speaking. Additionally, he's a data-driven, spreadsheet wizard who strives to find new ways to drive revenue, enhance operational efficiency, and maximize onboard marketing efforts. He holds a Bachelor of Science in Hospitality Administration/Management from New York University and has worked in numerous roles at various organizations, including Shore Excursion Staff at Royal Caribbean Cruises Ltd., Digital Manager at Celebrity Cruises, Inc., and Guest Service Assistant Manager, Guest Service Supervisor, Hotel Secretary, and Guest Service Representative at Norwegian Cruise Line.

On a personal level, Chen enjoys the sailor life as it allows him to pursue his interests in photography, scuba diving, food, and music. He has previously completed an executive office rotational internship at Hyatt 48 Lex, served as a food and beverage intern at The Setai Fifth Avenue, and worked as a marketing intern at the renowned '21' Club.