Wei-Yu Chen is a veteran IT Specialist and Manager with over 15 years of experience in the industry. He has worked with multinational companies and has a proven track record of delivering excellent results both as a manager and an IT specialist. Chen has managed both internal and external support teams while ensuring customer and service satisfaction. He has a clear understanding of business needs from a technology, process, and people perspective, enabling him to achieve success. Chen is comfortable interacting with stakeholders and support analysts and has a pragmatic approach to his work.

Chen has completed several programs in ITIL (Information Technology Infrastructure Library), including ITIL V3 Foundation and ITIL V3 Intermediate: Operational Support and Analysis at Nokia Siemens Networks Academy. He has also completed the Workplace Trainer Program at Drake Training, a Master of Applied Information Technology, and a Bachelor of Business Systems, both from Monash University. Additionally, Chen has a Diploma in Project Management from PMPartners Group and studied at Melbourne Grammar School.

Chen has worked with several large organizations, including Atos, where he served as a Service Delivery Manager for the Department of Defence and Nokia. He previously worked as a Service Manager and Project Manager at Nokia, where he also served as a System Designer. Chen started his career as a Business Process Analyst at Siemens.