Bertrand Denele is a seasoned Digital Leader with years of experience in the field. He is an expert and leader in the Individual Experiences domain, which covers digital products that ease the daily work organization of employees. This includes the management of physical and virtual devices like laptops, smartphones, displays, wearables, among others. He is also responsible for helpdesk support provided by the company, workspace management like access management, bookings, smartboards, electronic signage, screen casting, among others.

Bertrand Denele's previous positions include IT Organization, IT Best Practices & Methods, IT Manager, Service Desk Manager, among others at ADEO, one of the largest retail companies in France. He gained experience in IT Systems and Network Engineering while working at Sicorfe before he entered Leroy Merlin in 1987. He held various positions in Leroy Merlin, including Technical Architect, Millenium PM, and Technical Manager.

Bertrand Denele graduated with a Master's degree in Information Technology from SUPINFO in France. He was a former Board President at ASUPE and a former Regional Board Leader of the Northern Section and Board member of the Northern Section at itSMF France.

Bertrand Denele's passion for serving customers has been the guiding principle in his work. He applies Damien Deleplanque's powerful saying "Si je ne sers pas le client, je sers celui qui le sert" in his work, reflecting his commitment to providing useful services to the customers.