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Southern Illinois University, Carbondale

University of Central Arkansas

McGill University

Ecommerce Consultant at Kikwit International Corporation

Other

Kikwit International Corporation

Ecommerce Consultant

TripSpark Technologies

Project Manager

- Managing Google Apps deployment projects using the Onix & Google methodology •Implementing Change Management initiatives•Organizing and conducting training to Google Apps and Postini customers•Development of new or updated course content and training materials•Facilitating a customer-driven communications and training plans•Tailoring specific communications to meet the needs of the customer

Onix Networking Corp.

- Successfully liaise within team and interfaces with internal clients, impacted business units, external partners and/or vendors on cross-functional implementation activities to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications. • Leads process improvement aspects of a project or component of a very complex project. Develop, define and implement business requirements. •Develop and produce tangible plans and systems based on analysis of vague outline/concepts. Provide cost effective solutions that:• Allow for rapid product and service introduction, enhance the customer experience while maintaining and ensuring data integrity;• Enhance business performance through process improvements. • Develop new tools and processes, and facilitate discussions by demonstrating subject matter expertise when explaining outputs to senior leaders. • Challenged by a "go-live" deadline of just 5-weeks plus 15-days to train end users, successfully met all objectives with an incident free implementation that almost tripled the inventory processing time, and won widespread praise for its stability and ease of operation.• Introduced expandability to the system for future development including the potential for a sales and web technology module for greater functionality.

Intact Financial Corporation

Business Analyst Consultant

- Provided superior quality and efficient service to both internal and external clients by resolving inbound trouble calls related to the CDMA and HSPA wireless network.• Assisted in identifying, tracking and reporting wireless network coverage and provisioning issues.• Screened trouble tickets and provided escalations for frontline Agent as a back-up Helpdesk.• Participated in testing for new Voicemail platform for VAS Team.

Bell Mobility

Technical Solutions Advisor

- Assisted Engineers in Designing Cell Sites following designs from senior engineers for cell site acquisition.• Supported PDA's and Modems as well as networking solutions for clients in diverse industries.• Established and tracked issues in incident tracking system.• Created and updated technical documentation for products.• Monitored ticket resolution and provided follow up with support partners to ensure customer Service level agreements (SLA) were met.•Participated in testing of new features (Data services, Third parties Applications)

TELUS Communications

Data Network Associate

Ayoum Soumah, B.Eng, ITIL, CSM, AWS

Ayoum Soumah, B.Eng, ITIL, CSM, AWS