Dayton Semerjian

Dayton Semerjian is the Chief Customer Care Officer and Managing Director at LPL Financial, a prominent registered investment advisor. He has over 20 years of experience in customer service and organizational leadership, focusing on enhancing customer experience within the financial services sector.

Professional Background

• Current Role: At LPL Financial, Semerjian leads the Care Organization, which encompasses the company's service operations aimed at improving customer satisfaction and experience. He has been in this position since 2019 and has played a pivotal role in transforming the customer experience across the organization.24
• Previous Experience: Before joining LPL Financial, Semerjian held various leadership roles, including significant positions at CA Technologies, where he focused on global technology and customer experience initiatives.5

Education

Semerjian is an alumnus of Harvard Business School, which underscores his strong academic background in business leadership and management.12

Personal Insights

In his professional journey, Semerjian emphasizes results-driven strategies and innovative approaches to customer care, reflecting a commitment to excellence in service delivery.4 He actively shares insights on customer experience transformation through various platforms, including LinkedIn.3

Overall, Dayton Semerjian is recognized as a leader in enhancing customer engagement and service excellence within the financial industry.