Dawn Hicks

Dawn Hicks is an accomplished professional with a diverse background in contact center management and operations.

She graduated with a Bachelor of Arts from Cal State Dominguez Hills and pursued a Master's in Organizational Leadership at Biola University, as well as further studies in Liberal Studies-Elementary Education at Loyola Marymount University.

With a strong academic foundation, Dawn has held key roles in various organizations, including serving as a Sr. Manager in the Contact Center division at Pacific Dental Services.

Her prior experiences include managing contact centers, overseeing call center operations, and providing consultancy services for enhancing customer care processes.

Dawn's career showcases her expertise in contact center management, operations, member care, and retail management, making her a versatile professional in the customer service domain.