Dawn Fichtner

Senior Project Manager at Cerner Corporation

Dawn Fichtner, PMP, PSM (LIONess) is a professional with extensive experience in healthcare administration and project management. She currently serves as the Director of Provider Reimbursement at Florida Blue, a position she has held since December 2022.1

Career History

Dawn's career spans over two decades in the healthcare industry:

Florida Blue: She has been with Florida Blue since March 2019, initially as a Senior Manager before being promoted to her current role as Director.1
St. Vincent's Health Care System: Prior to Florida Blue, Dawn worked as the Director of Physician Enterprise - Specialty Practices for nearly 8 years.1
Shands Jacksonville: She held two significant positions here - Administrative Director of Neuroscience and Director of Patient Relations, collectively spanning about 7.5 years.1
Duval County Health Department: Dawn worked as a Research Coordinator for the CDC Friendly Access Project in 2002-2003.1

Education

Dawn holds a Master's degree in Healthcare Administration (MHA) from the UNF Brooks College Health Masters Program, which she completed between 2001 and 2003.1

Professional Certifications

As indicated by her title, Dawn holds two notable certifications:

PMP (Project Management Professional)
PSM (Professional Scrum Master)

These certifications highlight her expertise in project management and agile methodologies.

Personal Qualities

Dawn is described as an exemplary project manager and client. She is praised for her patience, reasonableness in making requests, consideration for schedules, and conscientiousness about budgets.2