Dawn C Simmons (Khan)

Dawn C. Simmons (Khan) is a Senior Business Consultant at Thirdera, specializing in guiding clients through digital transformation initiatives. Her expertise spans various sectors, including banking, insurance, healthcare, cyber security, and government solutions. She has a robust background in Business Process Architecture, IT Service Management (ITSM), and Governance, Risk, and Compliance (GRC), among other areas.1

Professional Experience

• Current Roles:
  • Senior Technical Consultant at Nous Infosystems since June 2023, where she provides IT solutions and digital transformation strategies across multiple industries.
  • Engagement Manager at JIT since April 2023, focusing on client engagement and project management for California government clients.
  • Vice President of the IT Service Management Forum USA since March 2023, promoting best practices in IT service management.

Certifications and Skills

Dawn holds several certifications that enhance her professional capabilities:

• Predictive Intelligence Microcertification from ServiceNow
• Six Sigma Green Belt
• Various ServiceNow certifications related to Agile Development and ITIL Foundations.1

Achievements

She has been recognized for her contributions to IT service management, notably receiving an award for her innovative approach to collaboration within IT service management processes.1

Dawn is based in Chicago, Illinois, and actively engages with the professional community through LinkedIn, sharing insights on digital transformation and service management.23