David Williams

David Williams is a seasoned product innovator with over 20 years of experience, specializing in launching successful consumer and business products.

He is an advocate for cutting-edge cloud and mobile services catering to consumer, small and medium-sized businesses, and enterprise needs.

David excels at leveraging user experience to drive adoption and usage and is skilled in setting business goals, developing product roadmaps based on customer insights, and adjusting strategies with the help of analytics.

His expertise lies in web applications, mobile apps, cloud services, contextual user experience, Internet of Things (IoT), customer experience, and innovation.

David pursued an MBA from Stanford GSB and earned a BS from Boston University.

He has held various significant leadership roles, including as the SVP & General Manager of Enterprise Product Strategy at Zendesk.

David was also a board member at Tymeshift and served as the VP & GM for Zendesk Suite and Zendesk Support Product at Zendesk.

Prior to his tenure at Zendesk, he held executive positions at VerticalResponse, YP (formerly AT&T Interactive, Yellowpages.com), Mozes, Inc., Palm, Inc., Handspring, Inc., Xenote, PointCast, Inc., and Apple.

David's diverse professional background includes experience in product management, marketing, and consulting, with a foundation as a Lieutenant in the US Navy.