David Swaisgood

David Swaisgood is a skilled and accomplished Director of Systems Software Engineering with a robust background of twenty-five years in the Customer Interaction/Contact Management industry.

His professional journey encompasses various roles including Operational Quality Assurance Management, Business Systems Analyst, QA Systems Engineering, and @Home Engineering, all marked by his expertise in project launches and management.

His current business interests are primarily focused on Quality Assurance Recording Systems and associated components like CTI, Oracle/SQL databases, telephony components, voice analytics, RPA, networks/firewalls, Windows Servers, and monitoring tools, as well as @Home Software Engineering and infrastructure for virtual contact centers.

David Swaisgood has a keen interest in pre-sales Engineering, sales processes, and direct client interactions, with specialties including knowledge in Avaya switches, Genesys CTI platform, databases, networks, firewalls, PCI compliance, Windows servers, QA Recording Solutions (such as NICE and Witness), Avaya TSAPI CTI, leadership, project management, product management, project launches, and support services.

He pursued his education at the University of California, Los Angeles, and is currently serving as the Director of Systems Engineering at TTEC, having previously worked as a Business Systems Analyst at the same organization.