David Swaisgood

David Swaisgood is an accomplished Executive Director of Systems Software Engineering at TTEC, based in Denver, Colorado. With over 25 years of extensive experience in the Customer Interaction and Contact Management industry, he has held various significant positions throughout his career, including roles in Operational Quality Assurance Management, Business Systems Analysis, and QA Systems Engineering.

Professional Background

• Current Position: Since July 2022, Swaisgood has been leading integration, deployment, development, and support teams focused on workforce engagement applications that leverage AI and machine learning. His work encompasses a range of technologies including OmniChannel applications, real-time agent assistance, call recording and speech analytics, and robotic process automation (RPA) .1
• Previous Roles: Before becoming Executive Director, he served as Director of Systems Engineering at TTEC from April 2015 to July 2022 and as Senior Manager of Systems Software Engineering from January 2007 to March 2015. His early career at TTEC began in 1992, where he worked in various capacities within contact center operations .1

Areas of Expertise

Swaisgood's expertise includes:

• Quality Assurance Recording Systems
• OmniChannel Contact Center Applications (e.g., voice, chat, SMS)
• Workforce Management Solutions
• Legal Applications and Automated Secure Content Delivery
• Content Redaction Software

Education

He attended UCLA from 1999 to 2001, further enhancing his qualifications in the field .1

David Swaisgood's extensive background and current leadership role at TTEC position him as a key figure in advancing technology solutions within the customer service sector.