David Lucy

David Renteln is an accomplished professional with over 25 years of experience leading sales and service operations across various industries, including retail, insurance, energy, and government sectors. He holds a post-graduate Masters degree from the Melbourne Business School and has completed a Graduate Diploma in Business Administration, Management, and Operations at the Australian Institute of Management, among other qualifications. He is also a Fellow Member of the Institute of Managers and Leaders Australia and New Zealand.

David is a highly skilled and effective people leader who has led major transformational change projects to create operational capacity and workforce capabilities. He has worked across Retail, insourced and outsourced Contact Centre, Shared Services/Back Office, and Customer Complaint environments. David has a history of defining and driving continuous improvement initiatives, including the development and implementation of innovative distribution strategies that deliver cost savings and improved customer experience outcomes.

David's specialties include People Leadership, Business Transformation and Change Management Projects, Stakeholder Management, and Net Promoter Customer Loyalty. David's impressive resume includes Senior Manager - Customer Information Centre at the Commonwealth Superannuation Corporation, GM of Retention Operations at EnergyAustralia, and General Manager Sales & Service Operations at Medibank Private.