David Monkhouse FCIMSPA

David Monkhouse FCIMSPA is the Co-owner and Director at Leisure-net Solutions, where he combines sector insight, customer experience measurement, training, and development with change management skills. He leads e-Focus, a platform providing customer and staff feedback tools, NPS surveys, and enquiry management solutions. Leisure-net Solutions manages the Sport England National Benchmarking Services contract.

David specializes in helping organizations enhance their operations, from aligning strategies and business needs to implementing cleaning standards. His adept networking skills contribute to activities like signposting support and organizing events such as www.active-net.org that connect buyers and suppliers to enrich consumer experiences.

His expertise includes customer feedback analysis, Net Promoter Score (NPS) assessment, non-user surveys, staff surveys, benchmarking, quality audits, training and development programs, golf course assessments, and management and leadership development. Among his educational achievements, David completed his MBA in International Sports Management with Merit from Loughborough University.

Throughout his career, David Monkhouse has held various roles in esteemed organizations such as Leisure-net Solutions, Leisure SK, Chartered Institute for the Management of Sport and Physical Activity, BEE programme, Right Directions Evaluator FIACOP, Quest, Pool Safety Systems, and Sports and Leisure Management. He has a solid background in business development, consultancy, training, and management across the sports and leisure industry.