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David Hadobas
Executive, Board Member, Contact Center, Customer Care, Customer Experience, founder CCNG professional network
Professional Background
David Hadobas is a distinguished leader in the realm of customer service management, known for his visionary contributions to the customer contact center industry. In 1990, he founded the Customer Contact Networking Group (CCNG), marking a significant milestone as the first professional network dedicated to management in customer contact centers, customer service, and customer experience management. Under David's leadership, CCNG has grown into a premier professional peer network that focuses on facilitating dynamic interactions among customer contact professionals.
With a mission to provide unparalleled access to peer experiences and insights, CCNG covers a wide range of critical topics that resonate with industry professionals. These include innovative contact center application solutions, effective management of customer operations and agents, and strategic customer experience management. The organization excels at cultivating a collaborative environment where thought leaders share their knowledge and best practices, ultimately enhancing the overall standard of customer care across the nation.
David's adeptness at fostering professional connections has paved the way for CCNG to thrive. The network frequently hosts engaging content, virtual programs, informative webinars, and on-site regional events tailored to meet the needs of its members. Additionally, CCNG organizes exclusive Senior Leadership events to unite top-tier customer care management professionals, providing them with a platform for networking and collaboration. For those looking to connect and engage with industry peers, visiting CCNG.com provides detailed information on joining this invaluable network.
Education and Achievements
David Hadobas's scholarly background sets a solid foundation for his professional endeavors. He began his academic journeys at California Polytechnic State University-San Luis Obispo, where he focused on Business and Marketing. Further enhancing his qualifications, he completed his Bachelor of Science degree in Marketing at California State Polytechnic University-Pomona. His education equipped him with essential marketing principles and business acumen, which he has applied throughout his career to drive growth and innovation in customer service management.
Key Roles & Organizations
Before founding CCNG, David honed his skills and expertise in various pivotal roles within the customer contact and marketing sectors. He served as the Marketing/Regional Manager at Teknekron Infoswitch, where he played a crucial role in implementing effective marketing strategies and managing regional initiatives. His contributions in this role accentuated the significance of customer experience within the technology-driven landscape.
Following his tenure at Teknekron Infoswitch, David undertook the role of Call Center Regional Sales and Marketing, further solidifying his expertise in sales strategies and business development within the call center domain. His impact at Datapoint as a Regional Sales Manager showcased his remarkable ability to drive sales performance and foster strong customer relationships. These experiences equipped him with the insights necessary to address the challenges and opportunities faced by customer care professionals, culminating in the creation of CCNG.
Achievements
Throughout his career, David has been a proactive advocate for the evolution of customer care and has consistently sought ways to advance the industry. His influential work with CCNG stands as a testament to his commitment to enhancing customer experience and cultivating networks of professionals dedicated to customer service excellence. David's efforts not only helped establish CCNG as a trusted voice in the industry but also transformed it into a vital resource for customer service and contact center professionals. He remains dedicated to facilitating peer-to-peer networking, offering diverse online resources, and creating educational opportunities that resonate with members of the customer care community.
tags':['customer experience management','contact center industry','peer networking','customer service management','executive leadership','marketing strategies','sales performance','professional development','customer care professionals','industry events','webinars','regional events','business education','networking opportunities'],
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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