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David Friedman
Enterprise Delivery of Digital Transformation and Process Improvement - RPA, Intelligent Automation, Workflow.
David Friedman is a change agent with a background in delivering process improvement and quality user experiences using best practices, focus groups, data structuring, and process automation technologies. He has extensive knowledge of analog and digital customer experiences, service process change management, six sigma, lean methodologies, operational efficiency, and customer satisfaction drivers across multiple industries. David has a track record of success in large global public multinational corporations and medium-sized private companies, consistently driving significant change and delivering measurable results. He holds an MBA with a focus on Finance, Real Estate Development, and Project Management from the University of Southern California, as well as certificates in Data Modeling/Warehousing, and Database Administration from Harvard University Extension. He also completed a BA in Political Science from UC San Diego. David has held key positions such as Head of Intelligent Automation CoE at Ryder System, Inc., and Director roles at American Express covering areas like Robotics Process Automation, Business Rules, Membership Rewards Capabilities, Capabilities Planning, Enablement, and Performance Engineering. His career also includes managerial and analytical roles in various organizations such as J Goodman, Prime Advantage, Energy Suspension, and Liz Claiborne.