David Friedman

David Friedman is the Managing Director at ServiceSkills.com, which is a provider of online customer service and soft skills training. His role involves overseeing the development and delivery of various eLearning courses aimed at enhancing communication skills within organizations. ServiceSkills, which originated from Telephone Doctor® Customer Service Training, offers a wide range of training modules that tackle essential customer service challenges and workplace dynamics.

In recent initiatives, Friedman has emphasized the importance of humor in training, as seen in their new series "How To Ruin A Virtual Meeting," designed to address common pitfalls in online meetings while keeping the content engaging for teams.12 Additionally, he has been involved in launching courses focused on neurodiversity, aiming to foster understanding and support for neurodivergent employees in the workplace.2

Friedman's leadership at ServiceSkills reflects a commitment to improving workplace communication and inclusivity through innovative training solutions. His LinkedIn profile indicates his extensive experience in this field, showcasing his dedication to enhancing organizational learning and development.34