David DeMarco

David DeMarco is the Senior Vice President (SVP) of Business Technology at Carta, a financial technology company.13 In this role, he is responsible for leveraging technology and innovation to drive the best decisions for the company's division, products, and customers.2

Career at Carta

David DeMarco has been with Carta for several years, progressing through different leadership positions:

• Currently serving as SVP of Business Technology
• Previously held the position of VP of Delivery & Business Systems from June 20183

Achievements

Under David DeMarco's leadership, Carta has achieved significant improvements in customer service and operational efficiency:

• Implemented a Conversational AI platform that resulted in a 95% customer satisfaction (CSAT) rate
• Achieved $1 million in cost savings through case deflection
• Attained a 74% auto-resolution rate for customer inquiries
• Improved the self-service rate to over 70%, surpassing the industry average of 20-30%1

Professional Background

David DeMarco brings extensive experience in technology and business leadership to his role at Carta. His career history includes:

• Various VP roles at InsideSales.com and eBay Enterprise
• A strong focus on technology and innovation in driving business decisions2

Location

David DeMarco is based in Park City, Utah, United States.4

David DeMarco's expertise in business technology and his track record of improving customer satisfaction and operational efficiency make him a valuable member of Carta's leadership team, contributing to the company's mission of creating more owners in the financial sector.