Dave Wright

Dave Wright is the Chief Innovation Officer at ServiceNow, a role he has held since July 2017. In this capacity, he serves as the chief evangelist for digital transformation, focusing on enhancing employee experiences and workplace productivity. Wright believes that a positive employee experience is essential for driving innovation, profitability, and customer satisfaction.13

Professional Background

Wright has nearly 30 years of experience in the IT industry, with a significant portion of his career dedicated to various leadership roles at ServiceNow since 2011. Before becoming Chief Innovation Officer, he served as the Chief Strategy Officer and Global Vice President of Solutions Consulting, where he was instrumental in promoting technology excellence and driving the company's value portfolio globally.14

Prior to joining ServiceNow, Wright worked at VMware for over six years as Vice President of Technical Services for EMEA. His earlier career includes senior positions at Mercury Interactive and Peregrine Systems, where he gained extensive experience in technical services and sales engineering.134

Focus Areas

Wright emphasizes the importance of leveraging AI and digital innovation to transform business operations. He advocates for starting AI journeys within organizations to unlock new possibilities rather than merely improving existing processes.2 He has also been involved in strategic partnerships with major companies like Accenture and Microsoft to enhance ServiceNow's offerings through AI capabilities.2

Personal Insights

As a leader, Wright is known for his ability to connect with diverse organizations, helping them implement technologies that streamline processes and improve efficiency. His approach combines a deep understanding of market dynamics with a commitment to delivering customer-focused solutions.13

For more professional insights from Wright, you can find him on LinkedIn under the username "problemsmith" .4