Daryl Unger

Daryl Unger is the Vice President of Customer Experience at Away, a modern travel and lifestyle brand known for its high-quality luggage.12 He has been in this role since March 2023 and is based in New York, New York.2

Professional Background

Daryl Unger is a strategically driven and results-oriented Customer Experience thought leader with over 17 years of experience in various industries.2 His career history includes:

Previous Roles::

• Vice President Customer Experience at Medly (July 2020 - February 2023)
• Director of Operations, Customer Experience & Enterprise Sales at TheLadders (August 2014 - January 2016)
• General Manager & Center Head at Dish Network (June 2012 - August 2014)
• Manager Operations at 24/7 Customer (March 2006 - July 2010)
• Assistant Manager Operations at IBM (March 2004 - December 2005)

Achievements and Responsibilities

Throughout his career, Daryl has demonstrated a strong ability to improve customer experience and operational efficiency:

• At Medly, he oversaw all aspects of enterprise-wide customer experience and engagement planning, operations, and strategy for a full-service digital pharmacy.2
• At TheLadders, he increased Recruiter engagement by 12% within 9 months and improved NPS scores from -14.4 to 18.6 within 6 months.2
• At Dish Network, he successfully launched the customer service platform for DISH World (now Sling TV) and grew the customer base from 5,000 to 81,000 within 2 years.2

Education

Daryl Unger holds a Bachelor's Degree in Commerce from Dravidian University.2

Current Role at Away

As the Vice President of Customer Experience at Away, Daryl is likely responsible for overseeing and improving all aspects of customer interactions with the brand. Away is a vertically-integrated company that offers high-quality luggage at affordable prices.1