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Daryl Hancock

Director of Client Success & Human Performance Expert

Daryl Hancock is a Program Manager at Procentrix, where he focuses on managed services and customer success. He has a strong background in human performance and has held various leadership roles throughout his career.

Professional Experience

Procentrix: Currently serves as a Program Manager, overseeing managed services and customer success initiatives.
TEKsystems Global Services: Worked as a Manager in Professional Services from December 2012 to July 2014, where he directed IT teams to develop web-based solutions, significantly increasing sales and client engagement.
Microsoft Corporation: Served as a Corporate Account Manager for over nine years, achieving notable client retention and revenue growth, and was recognized as Producer of the Year.

Education

Daryl holds a Bachelor of Science in Information Technology Management from Western Governors University, which he completed in a condensed timeframe of ten months. He also has an Associate's degree in Business Management from Prince George's Community College and has studied Economics at The George Washington University.

Certifications

He has obtained several certifications, including those in areas like strategic thinking, digital transformation, and ITIL V3, showcasing his commitment to continuous professional development.1

Experience

Director, Client Success at Andela (January 2023 - April 2023)

Executive Vice President, Customer Success at Tahzoo (June 2022 - December 2022); Technical Program Manager at Amazon Web Services (AWS) (August 2021 - May 2022); Chief Operating Officer at Accounting Seed (May 2019 - April 2021)

Education

Bachelor of Science in Information Technology Management from Western Governors University; Associate Degree in Business Management from Prince George's Community College; Studied Economics at The George Washington University