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Darryl Frost
Application Service and Support Manager at Dow Inc. (The New Dow)
Professional Background
Darryl Frost is an accomplished professional with extensive experience in the technology and business management sectors. His career spans several key roles at The Dow Chemical Company, where he has honed his skills in application service support management and IT services. Currently, he serves as the Application Service Support Manager at Dow Inc. (The New Dow), where he is responsible for overseeing the delivery and support of critical applications, ensuring high levels of service quality and efficiency. Darryl has a rich background that showcases his ability to manage complex processes and lead teams effectively.
Prior to his current role, Darryl held several other positions within The Dow Chemical Company. As an Application Service and Support Manager, he implemented best practices that significantly improved service delivery and customer satisfaction. His expertise in ITIL (Information Technology Infrastructure Library) practices as a Global Process and Team Lead allowed him to drive transformation efforts that enhanced service management across the organization. His dedication to teamwork and innovation has been instrumental in his professional journey, making him a valued leader.
Before taking on these managerial roles, Darryl worked as an I/S Network Architecture Specialist, where he was responsible for the design and implementation of network solutions that supported the organization’s IT infrastructure. His earlier experience as a Customer Service Specialist provided him with a strong foundation in client relations, ensuring that he understands the importance of customer feedback in service delivery. Moreover, his tenure as a Book Keeper and Department Manager at The Great Atlantic & Pacific Tea Company has equipped him with exceptional organizational and financial management skills, further enhancing his versatile profile.
Education and Achievements
Darryl’s academic journey is impressive, showcasing his commitment to learning and excellence. He earned his Associate of Applied Science (AAS) in Electronics Technician/Computer Repair Technician from Great Lakes Junior College, where he graduated with an outstanding GPA of 3.99. This program equipped him with a solid foundation in electronics and computer repair, crucial skills that he would leverage throughout his career.
Furthering his education, Darryl obtained a Bachelor of Business Administration (BBA) in Business Management and International Trade from Northwood University, graduating with a 3.86 GPA. This educational background has provided him with a robust understanding of business operations, particularly in the fields of management and international commerce, positioning him well for strategic roles within large organizations. Additionally, his studies in Computer Science at the University of Michigan reflect his ongoing commitment to staying at the forefront of technology and its applications in business.
Darryl's academic achievements highlight his dedication to continuous improvement and professional development. His high GPAs in both his Associate and Bachelor’s programs are testament to his hard work and intelligence, which he applies in practical settings to foster a culture of excellence and innovation wherever he works.
Achievements
Throughout his career, Darryl Frost has made significant contributions to the organizations he has been a part of. His work in application service management has garnered recognition for improving operational efficiencies and user satisfaction. His ability to lead teams effectively and foster a collaborative environment has been a key driver of success in each of his roles.
In addition to his managerial roles, Darryl’s technical expertise in network architecture and service management practices has solidified his reputation as a knowledgeable and resourceful professional. He understands the intricacies of IT services and the importance of aligning technology strategies with business objectives. His commitment to excellence is evident in the initiatives he has championed, including driving ITIL processes that enhance service quality and customer engagement.
Darryl has been instrumental in bridging the gap between technology and business management, effectively translating technical requirements into actionable business strategies. His experiences reflect a harmonious blend of technical and managerial skills that are essential in today’s fast-paced business environment. This unique combination is what makes Darryl a sought-after professional in the tech industry, emphasizing the pivotal role that IT plays in driving business success.
Furthermore, his history in customer service emphasizes his understanding of the importance of client relations and feedback in improving service delivery. Drawing from this background, Darryl has continually advocated for processes that ensure customer-centric services, aligning organizational goals with customer needs. His multifaceted experience ensures that he remains a go-to expert in application services and IT management.
In summary, Darryl Frost is a distinguished professional whose career is marked by a commitment to service excellence, continuous learning, and impactful leadership. His extensive educational background combined with a wealth of experience in various managerial and technical roles positions him as an industry leader. His story is one of dedication, innovation, and a genuine passion for leveraging technology to create value for organizations and customers alike.
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