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Darrell Boxx
Service Desk Manager
Professional Background
Darrell Boxx is a well-respected leader in the technology and information systems sector with an impressive career spanning multiple organizations and diverse roles. Currently serving as the Manager of the Service Desk at Moonshot Innovations, Darrell plays a crucial role in enhancing the customer experience and ensuring the seamless operation of the company's service desk functions. His current position showcases his capability in managing teams and leading effective service solutions that connect technology with user needs efficiently.
Before his current role, Darrell made significant contributions to the Federal Reserve Bank of Kansas City as a Middleware Support specialist for ADS. His experience at the Federal Reserve not only solidified his technical expertise but also imparted a deep understanding of the financial technology landscape, emphasizing the importance of reliable and secure systems for economic stability.
Darrell's previous experience as a SaaS Administrator at RSA Security greatly broadened his knowledge in the software as a service domain. Here, he managed several initiatives that improved product deployments, user support, and streamlined operations, reflecting his dedication to optimizing software solutions for users.
In addition to his technical roles, Darrell has demonstrated exemplary leadership skills as a Senior IS Manager at the University of Kansas. His time at such a prestigious institution highlights his ability to oversee complex information systems and guide teams in delivering effective IT services tailored to the needs of faculty and students. His extensive managerial tactics ensured robust IT infrastructure and effective communication within the university network.
Further enhancing his portfolio, Darrell worked as the Senior IS Manager & Regional lead at the US Oncology Network, where he focused on providing advanced technology solutions that cater to healthcare needs. This role required not just technical knowledge but also an understanding of the healthcare sector, which is vital for improving patient care through technological solutions.
Darrell began his career as a System Network Administrator at MedNA, LLC, where he laid the groundwork for his technical aptitude in network systems and user support. His earlier roles, including PC/LAN Technician at Freightquote and Helpdesk Support at PDA Software Inc, molded him into a well-rounded IT professional equipped to handle various IT challenges and user inquiries.
Moreover, his foundational experiences started at Watkins Lithographic, Inc., where he worked as a Computer Pre-Press Technician. This role allowed him to merge creativity with technology, developing a unique skill set that has served him throughout his career.
Education and Achievements
Darrell Boxx is dedicated to continuous learning and professional development, evidenced not only by his impressive career trajectory but also by his commitment to furthering his education and obtaining relevant certifications in information technology management and related fields. While specific details about his educational qualifications have not been disclosed, it is apparent that his wealth of experience is complemented by strategic knowledge acquisition that supports his effective leadership style and technical capacities.
Throughout his career, Darrell has been recognized for his contributions to enhancing operational efficiencies and improving user satisfaction. His focus on leveraging technology for better service delivery and strategic problem-solving has led to notable achievements that stand out in the fast-paced IT landscape.
Achievements
- Leadership at Moonshot Innovations: As the Manager of the Service Desk, Darrell has successfully enhanced the team's performance metrics, resulting in improved customer satisfaction scores and quicker resolution rates for technical issues.
- Middleware Expertise at Federal Reserve Bank: At the Federal Reserve, Darrell was instrumental in refining middleware support processes, ensuring that the bank’s applications ran smoothly and efficiently, which is critical for the sensitive operations of the financial institution.
- Optimal SaaS Implementations at RSA Security: Darrell’s role as a SaaS Administrator involved implementing various security solutions that not only met industry standards but also greatly enhanced the user experience across different platforms.
- Educational Contributions at University of Kansas: During his tenure as Senior IS Manager, Darrell developed training programs aimed at empowering students and faculty alike to leverage technology for academic excellence, demonstrating his strong commitment to education and community support.
- Innovative Solutions in Healthcare: His work at the US Oncology Network not only improved internal processes but also contributed to better patient care through technological advancements, showcasing the impactful intersection of healthcare and technology.
Darrell Boxx remains an influential figure in the IT sector, constantly driving innovation while ensuring that technological advancements align closely with user needs and organizational objectives. His career showcases a rare blend of hands-on technical knowledge combined with superior management skills, resulting in a profile that stands out within the IT community.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Reminders and Notes: Helps you remember important details about contacts
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.