Daren Sanders

Daren Sanders is the Director of Customer Operations and Experience at BC Hydro, a major electric utility in British Columbia, Canada. He has extensive experience in customer service and operations within the utilities sector, having held various leadership roles throughout his career.

Professional Background

• Current Role: As Director, Sanders oversees customer operations, focusing on enhancing customer experience and operational efficiency. He has been involved in initiatives such as net metering service updates and rate design consultations, demonstrating a commitment to improving customer engagement and service delivery at BC Hydro.12
• Previous Positions: Prior to his current role, he served as the Director of the Contact Centre & Billing Operations at BC Hydro, where he managed critical customer service functions.34

Leadership and Contributions

• Board Chair: Daren also serves as the Board Chair for BC One Call Ltd, an organization that facilitates communication between property owners and utility companies to prevent damage during excavation activities.23
• Industry Involvement: He is recognized for his strategic leadership in the utilities industry, contributing to discussions on regulatory matters and customer service improvements.4

Skills and Expertise

Sanders possesses a strong background in:

• Customer service management
• Operational leadership
• Strategic planning within the utilities sector

His expertise is reflected in his ability to navigate complex regulatory environments while prioritizing customer satisfaction and operational excellence.23