Ashford University

De Anza High School

Transportation Manager at Wayfair

• Oversee operations and facilities maintenance for multiple retail centers throughout the Bay Area. 
• Oversee 3rd party contracts (landscaping, security, janitorial, pressure washing and fire/life safety) ensuring vendor compliance with contractual Standard Operating Procedures.
• Responsible for regular interior/exterior inspections of retail center facilities including roofs, drains, lighting, and signage; vacant space inspections ensuring premises meet required conditions for showing and releasing;  coordinate outside vendors and ensure the shopping centers maintained at first-class level.
• Coordinate routine repair and maintenance projects; oversee and evaluate the work of contractors, vendors, and onsite team utilizing demonstrated knowledge of building systems (plumbing, electrical, heating/ventilation, fire life and safety systems).
• Oversee preventative maintenance and manage trades and service providers.
• Monitor utility usage and be responsible for energy management; ensure all environmental policies are strictly enforced. 
• Available on-call when required and during on-site emergencies.
• Coordinate with on-site tenant contractors to ensure adherence to center policies including safety, noise and cleanliness; work with tenants to provide problem solutions efficiently and respectfully. 
• Assist property manager as needed including procuring bids, budgeting, operations, and capital projects.

Vestar

Operations Manager

• Maintain facility ensuring all janitorial, electrical, HVAC, plumbing and landscaping maintained to meet or exceed OSHA. Federal and Local guidelines.
• Maintain all business relationships with vendors ensuring contracts and/or work orders complete pursuant to contractual agreements.
• Create Stand-up meeting agenda for all teams (Office, Warehouse & Drivers) to improve communication and employee morale.
• Overall, Large Parcel Delivery Survey: 4.82 Driver LPDS: 4.87 DA LPDS: 4.81 Product Handling: 4.88 NPS:57.7%).
• Post Peak revitalized the Office Team: hire, promoted and train staff to perform at a high level, force on timely customer outreach and clearly outline strategies and one call resolution.
• Open Site overseeing Loadout and 1st Shift unload process while Shift Supervisor and Warehouse Supervisor not present (Assign Drivers in Descartes, Conducted Carrier Meetings, LPDS/NPS Analyze and debrief with HDC's to ensure proper Customer Outreach was rendered.
• Revitalize both Carrier Teams: retrain drivers and raise the expectation of all members of Driver Managers, work as a partner to better understand the root cause to all service failures. Help to devise action plans to correct issues and improve customer satisfaction.
• Leverage the skills and abilities of new staff members to specialize in key areas of operation, outlined core duties in Organizational Chart to ensure all aspects of Office Operations were covered equally.
• Ensure employees informed of all benefits (discounts on wireless phone, gym fees, MS Windows, etc.).
• 1:1 meeting using Flash Report agenda to improve employee relations and create clear development goals to push the employee skill.
• Site specific Customer Thank you cards, created to improve customer satisfaction while increasing survey responses. Idea was adopted by most Western Region DA's• Negotiate trash run with FGO = Expected Savings per trip $611.04 - $448.15 = $162.89 per trip.

Wayfair

• Sent to Denver to establish staff dock & warehouse step-up to ensure successful launch (job set up, paperwork flow & 5's).
• Maintain facility ensuring • Re-establish green & red cone process to ensure all employee had a task so team can meet shared goals (improved unload times).
• Create employee schedules with assigned work area and secondary clean tasks to ensure "World Class Site Vision".
• Establish clear expectations in writing, followed by coaching and counseling meetings to correct behavior as well as 1:1 Meetings.
• Introduce new vocabulary to help improve communication/job understanding on the dock (Stow, Stage, BOL. IB, OB, LTL, etc.).
• Cross-functional support; work with Quality Team and Office Team to correct gaps in the perfect cart process/repair 1.
• Won the "Focus Inventory Challenge" for September and December (The Regional Bear and National Eagle).
• Create and update all communication boards in the warehouse (Quality Board, Safety Board, Office/Warehouse Boards as well as Terminal Calendar outlining Saturday Manager coverage, important dates and scheduled time off for staff).
• Sent to Denver to establish staff dock & warehouse step-up to ensure successful launch (job set up, paperwork flow & 5's).
• Create the giving our building it's first-letter grade for quality.
• Create the "Repair One Tracker" to help our team better understand the types of damages occurring in our operation, focusing on root causes and correction.

Warehouse Supervisor

Launch Milestones:
Amazon Fresh Delivery Strategy, September 2016.
Amazon Flex, Berkeley, November 2016.
Amazon Restaurants, Berkeley, October 2016.
Amazon Prime Now Daily Dish, Seattle, July 2016.
Amazon Restaurants, San Francisco, April 2016.
Amazon Prime Now, Berkeley, March 2016.
Amazon Prime Now, San Francisco, October 2015.
• Launch multiple Amazon sites such as Prime Now and Fresh.
• Manage multi-site (Whole Foods, Pet Food Express, and Prime Now Fulfillment Center) Same Day,1 Hour Grocery Delivery Services for Amazon Prime Now, Fresh and Amazon Restaurants (pickup and
delivery service) in the San Francisco Bay Area (South Bay, East Bay, and Peninsula).
• Partner with multiple cross-functional teams to roll out new Amazon processes. Provided feedback to Regional Leaders and work through creative solutions to issues that arise in "start -up" environment.
• Support and maintain effective business relationships with independent contractor/owner operator relationships (Amazon Flex) while avoiding co-employee issues.
• Manage order capacity, labor allocation and Independent Contracted Driver capacity to meet facility goals while maintaining customer demand and on time service.
• Continuously utilize software/hardware tools to ensure normal day-to-day operations; Proficient with 8+ transportation, routing, mapping, GPS tracking, labor tracking, customer order tracking, inventory tracking and time keeping systems and tools throughout daily operation.
• Ensure a safe work environment for all Associates and Independent Contracted Drivers.
• Implement improvements to help drive 98% Perfect Delivery Rate, over 20% Cost Per Unit improvements while maintaining Top 3 Site with a 95% Associate Engagement Rate.
• Deep Dive real time transportation metrics and facility pick and stow rates to decrease cost and manage P&L, while identifying root causes to low performing routes and low employee performance rates.

Amazon

Assistant Manager Operations & Logistics, Amazon, Prime Now

• Maintain business relationships with vendors ensuring contracts and or work orders completed as stated in writing.
• Manage all required vendors and carrier procurement relationships.
•	Maintain facility to ensure all janitorial, electrical, HVAC, plumbing and landscaping was all maintained to meet or exceed OSHA. Federal and Local guidelines.
• Facilitate HR management within the facility to including employee relations, recruiting, hiring, on-boarding and training.
• Oversaw training and development of all terminal employees.
• Maintain all inventory levels by managing varied systems.
• Monitor and ensured that the facility and all its equipment were working correctly and meeting production standards.
• Management of SFO Terminal; daily operations and facility.
• All production and management employees reported the following to me: quality processes and transportation needs in accordance with DHL's policies and procedures to obtain optimal profitability of the SFO Terminal.
• Apply measures to improve production methods, working conditions, and increased efficiencies in all departments.
• Ensure a high level of staff morale, high retention rate, and effective staff communication; effective use of time management, empowerment practices, and helped balance the priorities of all shift supervision and office staff.
• Generate budgetary spreadsheets to track daily sort/shipping cost analysis for upper management's review and approval.
• Collaborate with staffing agencies regarding temporary employees on work schedules, safety concerns, training requirements, coaching, payroll, and development.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Assist Operation Specialists/Leads with reaching production, safety and quality goals, while managing labor and capital budgeting.
• Oversee safety activities to include ensuring compliance with DHL's safety policy, employee training, reporting, and maintaining OSHA logs.

DHL eCommerce Americas

Responsible for day-to-day terminal operations.  Including customer pick-ups, dock loading & unloading of LTL freight, dispatching of local & line haul drivers, fleet management as well as employee management and development.

Oak Harbor Freight Lines

Operations Supervisor

- Coordinated incoming and outgoing trucks arrivals and departures
· Conducted maintenance checks (D.O.T) and scheduled all repairs on a fleet of: 5 Semi’s, 17 Bobtail’s and 10 trailers
· Efficiently staged and distributed freight and cross-dock pallets to route drivers
· Facilitated productivity improvements and assisted in maintaining a safe working environment
· Daily use of the forklift, electric pallet jack and tractor trailer to import and export materials and cargo in a timely fashion 
· Ordered supplies and conducted weekly inventories for all supplies
· Generated budgetary spreadsheets to track daily cost for upper management review and approval
· Audited and verified employee timesheets for payroll, review and process invoices for payment
· Maintained and updated employee files, training logs and attendance sheets to company standards

FedEx Ground

Assistant Hub Manager

• Maintain all business relationships with vendors ensuring contracts and or work orders completed pursuant to written agreements.
• Maintain facility to ensure all janitorial, electrical, HVAC, plumbing and landscaping was all maintained to meet or exceed OSHA. Federal and Local guidelines.
•	Enforce all company, FMCSR, OSHA, and DOT policies, rules, regulations, and laws as required.
• Collaborated with staffing agencies regarding temporary employees on work schedules, safety concerns, training requirements, coaching, payroll, and development.
• Actively recruit and conduct interviews for all open positions as well as potential Vendors.
• Responsible for overseeing labor cost, employee development, and employee performance issues; developed an effective action plan to correct all issues of concerns.
• Conduct daily safety meetings, dock/safety walks to identify any safety hazards, security issues or concerns. Areas covered: HAZMAT cage, forklift, electric pallet jacks, switcher truck, floors, belts, exits, restrooms, trailers, dollies, dock doors, break room, yard, parking lots, etc.
• Conduct daily safety meetings, dock/safety walks to identify any safety hazards, security issues or concerns. Areas covered: HAZMAT cage, forklift, electric pallet jacks, switcher truck, floors, belts, exits, restrooms, trailers, dollies, dock doors, break room, yard, parking lots, etc.
• Develop and executed efficient sort-plan to ensure proper handling of parcels/LTL freight deliveries.
• Communicate with service account representatives about volume fluctuations, drop times, LTL delivery windows, customer needs, and potentials service problems.
• Generate budgetary spreadsheets to track daily sort/shipping cost analysis for upper management’s review and approval.
• Maintain all inventory levels by managing varied systems.
• Proficiency in Microsoft Office Suites: Excel, Word, Outlook, Access; AS/400 system.

Dante Clement