Suggestions
Danny Yonkers
Leader, Manager, Inspirational speaker, co-creator and steward of safe and healthy culture.
Professional Background
Danny Yonkers has built an impressive career in the technology sector, specifically within the tech support and sales engineering domains. Currently serving as the Senior Manager of Technical Support Delivery at ServiceNow, Danny has demonstrated exceptional leadership and management skills, steering technical teams to deliver outstanding service and support. His role encompasses coordinating technical resources, enhancing customer satisfaction, and ensuring the delivery of high-quality support solutions for ServiceNow's clientele.
Prior to his current position, Danny honed his managerial skills at Veritas Technologies LLC, where he served as the Manager of Sales Engineering in the Technical Sales and Services Organization. His time at Veritas was marked by a commitment to driving sales performance while overseeing a team of technical sales engineers who were dedicated to understanding customer needs and delivering tailored solutions.
Danny’s career also includes significant time at Symantec, where he progressed through various roles. Initially, he started as a Support Administrator and advanced to become a Technical Support Engineer, focusing on security software solutions. His expertise in systems engineering was further recognized as he took on the role of Sr. System Engineer IA Specialist at Symantec, where he contributed to enhancing the security infrastructure of the organization's offerings.
Education and Achievements
Danny Yonkers completed his education at Pleasant Hill High School, where he laid the foundation for future academic and professional pursuits. Although his formal higher education details are not provided, his extensive career trajectory showcases his accumulated knowledge and expertise in the fields of technology and customer support.
In addition to his roles in the corporate sector, Danny served as a Court Appointed Special Advocate with CASA of Lane County. This position highlights his commitment to community service and his dedication to making a positive impact in the lives of children and families in need.
His military experience with the 3rd Battalion, 11th Marine Regiment of the 1st Marine Division in the United States Marine Corps further underscores his leadership capabilities, resilience, and commitment to excellence. The discipline and skills acquired during his service have undoubtedly contributed to his professional success in the civilian workforce.
Notable Achievements
Throughout his career, Danny Yonkers has achieved a multitude of successes, including:
- Leading teams to improve customer satisfaction scores at ServiceNow while managing complex technical support challenges.
- Developing strategies that resulted in increased sales performance in his previous roles at Veritas Technologies and Symantec.
- Serving in critical technical roles at Symantec, where he contributed to delivering robust security software solutions to clients.
- Demonstrating leadership in both corporate and community settings, which showcases his versatile skills in managing diverse teams and supporting advocacy initiatives.
Danny's journey in the tech industry reflects not only his dedication to personal growth and professional excellence but also his passion for helping others and contributing to organizational success.