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Danny O'Keefe
WW ACES Sr. Manager at Amazon Customer Service
Danny O'Keefe is a Senior Manager of Program Management in the Worldwide Customer Service (WW CS) Amazon Customer Excellence System (ACES) at Amazon. He is based in Ponte Vedra Beach, Florida. In his role, he has designed, launched, and managed significant initiatives such as the Americas ACES Contact Reduction Program, where he led a global team focused on continuous improvement and operational efficiency within Amazon's customer service operations .1
O'Keefe has a robust background in program management and process improvement, with over five years of experience leading complex projects and initiatives. His expertise includes building processes, managing large cross-functional teams, and implementing continuous improvement methodologies. He is also recognized for his leadership in fostering a culture of excellence and efficiency within customer service operations .34
In addition to his professional achievements, O'Keefe has been actively involved in team-building activities, such as leading the first-ever Global Concessions Hackacon for Amazon Customer Service, showcasing his commitment to innovation and teamwork .2
