Suggestions
Danny Meyer
Founder and Executive Chairman, Union Square Hospitality Group; Founder, Shake Shack; Founder, Hospitality Quotient.
Danny Meyer is a prominent figure in the hospitality industry, known for his innovative approaches to restaurant management and customer service. He is the Founder of Hospitality Quotient (HQ), a consulting firm that aims to extend his principles of "enlightened hospitality" beyond the restaurant sector. Founded in 2011, HQ has recently launched an e-learning platform called HQ+ to further disseminate these ideas across various industries, emphasizing the universal benefits of hospitality in business.12
Career Highlights
- Union Square Hospitality Group (USHG): Meyer founded USHG in 1985, which includes well-known establishments such as Union Square Cafe and Gramercy Tavern. Under his leadership, USHG has become synonymous with exceptional dining experiences and has expanded into catering and strategic investments.23
- Shake Shack: In 2004, Meyer founded Shake Shack, which started as a hot dog cart in Madison Square Park and has since grown into a global fast-casual restaurant chain. Shake Shack went public in 2015 and continues to thrive.25
- Enlightened Hospitality: Meyer's philosophy centers around hiring individuals based on their emotional intelligence, encapsulated in the concept of Hospitality Quotient. This approach prioritizes traits like kindness, optimism, curiosity, work ethic, empathy, and self-awareness over technical skills.35
Education and Recognition
Meyer holds a Bachelor's degree in Political Science from Trinity College-Hartford. He has received numerous awards for his contributions to the culinary world, including the James Beard Foundation's Humanitarian of the Year Award and the Julia Child Award.24
Impact on the Industry
Meyer's influence extends beyond his restaurants; he has consulted for various organizations outside the food industry, demonstrating that the principles of hospitality can enhance employee retention and customer loyalty across sectors.13 His work emphasizes that successful businesses prioritize how they make people feel, both employees and customers alike.5
