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Danielle Morrissey
Director, Utility Operations Enablement at National Grid
Professional Background
Danielle Morrissey is a seasoned professional with an extensive career in the utility sector, particularly with a focus on utility operations management and customer service. With a progressive history at National Grid, she has honed her skills in various roles from Senior Business Analyst to her current role as Director of Utility Operations Enablement. Danielle's experience involves managing complex operations, navigating fluid requirements, and addressing various contractual challenges with astute management capabilities. Her success in various leadership roles showcases her exceptional ability to manage conflicting priorities and critical timelines while ensuring that projects stay within budget.
Education and Achievements
Danielle pursued her Master's degree in Finance with a concentration in International Business, complemented by her proficiency in Spanish, from the University of Rhode Island. This educational background has provided her with a well-rounded understanding of financial principles and international business practices, which she skillfully applies in her professional duties. Throughout her career, Danielle has been dedicated to not only advancing her own skill set but also to mentoring others. She has gained significant praise from colleagues and supervisors alike for her commitment to training staff and ensuring they have the necessary operational knowledge to thrive in their roles, especially in the face of cultural challenges.
Notable Accomplishments
As Director of Utility Operations Enablement at National Grid, Danielle plays a pivotal role in enhancing operational efficiency and employee development. Her previous role as Director of Customer Meter Services involved overseeing critical operations that directly affected customer satisfaction and service delivery. Additionally, her management of the US Meter Services Field Operations and Emergency Scheduling and Dispatch demonstrated her ability to lead teams effectively during crisis situations, ensuring that urgent operational needs were met while maintaining safety and quality standards. Danielle's insightful approach to problem-solving and team leadership has not only benefited her department but also contributed significantly to the broader objectives of National Grid.
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