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Daniel Moran
Empowering Step-Functional Systemization
Daniel Moran is a Customer Operations Business Analyst at Charter Communications, specifically within the Spectrum division. His professional background spans over a decade, primarily focused on enhancing customer experience and operational efficiency in large organizations.
Professional Background
- Current Role: As a Customer Operations Business Analyst at Spectrum, Daniel has been involved in gathering requirements and writing user stories to streamline operations and improve customer interactions. He emphasizes efficiency and automation in his work, reflecting an engineering mindset towards problem-solving.
- Previous Experience: Before his current role, he served as a Senior Product Launch Manager at Spectrum from July 2023, where he was responsible for managing product launches and assessing customer experience impacts. He also held the position of Customer Operations Business Analyst from March 2019 to September 2022, focusing on operational communications and customer service enhancements.1
Skills and Achievements
Daniel possesses a strong technical background combined with business acumen, allowing him to bridge gaps between technical teams and non-technical stakeholders effectively. He has utilized both Agile and Waterfall methodologies to implement changes that have reportedly saved thousands of man-hours annually while maintaining high reliability standards for reporting systems.1
Education and Approach
His approach is characterized by a focus on data-driven decision-making and continuous improvement. Daniel has developed automated solutions that significantly enhance operational workflows, demonstrating his commitment to leveraging technology for better customer service outcomes.1
Overall, Daniel Moran's blend of technical expertise and customer-focused strategies positions him as a valuable asset in the telecommunications sector.