Daniel Fraga - PMP, PSM, CSA, ITIL, SAFe POPM-Agilist

Daniel Fraga is a professional with a diverse skill set and extensive experience in project management and IT service management. He holds several certifications, including Project Management Professional (PMP), Professional Scrum Master (PSM), Certified SAFe Product Owner/Product Manager (POPM), Certified ScrumMaster (CSM), and ITIL.

In his current role at Prudential do Brasil, he serves as the Product Owner for ServiceNow and ITSM/ITIL, where he focuses on optimizing service management processes and enhancing customer experience through technology solutions. His expertise positions him as a Subject Matter Expert (SME) in these areas, contributing significantly to the organization's operational efficiency.

Fraga's professional background reflects a commitment to continuous improvement and innovation in IT service delivery, making him a valuable asset in the field. His LinkedIn profile can be found under the username danielfraga.