Daniel Dougherty is a veteran leader in integrating technology and human solutions with over 20 years of experience. Well-known for generating substantial cost savings and revenue growth by promoting new ideas and approaches, Dougherty has a natural knack for modernizing workforce and customer experience design. His strong background in data and statistical analytics also makes him an expert in business intelligence. Dougherty has worked for various organizations, including America Online, National Wildlife Federation, and as Vice President of Operations in both the USA and Global Workforce Management at The Results Companies, among others. His experience and expertise make him a catalyst for growth, a turnaround expert, and an intense focus on customer satisfaction. He has proven skill sets in Strategy and Workforce Management, Talent Management and Team Building, System and Process Integration, Direct Response Marketing, Agile, Scrum, Kanban, and Waterfall Project Management, Continuous Improvement Six Sigma / ISO / Kaizen / TQM, among other specialties.