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Dani Ponce
Strategy & Operations @ Airbnb
Professional Background
Dani Ponce has emerged as a prominent leader in the field of Customer Success, currently spearheading the global Customer Success strategy and operations specifically focusing on professional hosts at Airbnb. With an unwavering passion for ensuring the success of unique hosts on the platform, Dani plays a pivotal role in establishing products and policies designed to support the growth of these hosts. Her commitment to enhancing the overall host experience reflects her dedication to the mission of Airbnb, where innovation and collaboration are central to the company’s ethos.
In her previous capacity at Airbnb, Dani was instrumental in founding the Account Management/Customer Success team for Airbnb for Work, showcasing her ability to blend strategic foresight with operational excellence. As a trailblazer within the B2B Customer Success realm, she has amassed considerable experience in building and nurturing teams, crafting comprehensive playbooks for emerging products and services, and fostering effective cross-functional collaborations. Her efforts have consistently surpassed aggressive growth and retention targets, earning her recognition and influence among C-level executives.
Before her impactful journey at Airbnb, Dani honed her skills at Box, where she rapidly ascended through the ranks from Associate Customer Success Manager to Enterprise Customer Success Manager in less than three years. Dani's tenure at Box was marked by her adept management of crucial strategic accounts, including industry giants such as Disney, Sephora, and Fox. This experience not only refined her customer success acumen but also equipped her with a deep understanding of the dynamics at play in high-stakes corporate environments.
Education and Achievements
Dani's educational background is as diverse as her professional journey. She studied Russian Studies at the Nevsky Institute in St. Petersburg, Russia, immersing herself in a culture and language that enrich her global perspective. She furthered her academic pursuits by earning a Bachelor of Arts in International Relations at Brown University, complemented by another Bachelor of Arts in International Relations and Affairs from the Università di Bologna. This robust educational foundation has provided Dani with unique insights into global affairs, making her an adaptable and culturally aware leader.
In addition to her formal education, Dani has actively participated in various organizations and initiatives that reflect her commitment to global engagement and mentorship. Her role as a Global Engagement Manager at Airbnb signifies her deep involvement in extending Airbnb's reach and impact across global markets. Dani also previously held a position as the Global Program Manager for Airbnb for Work and led as the Account Management Lead. Her career trajectory exemplifies her ability to take on increasingly significant responsibilities with a clear focus on customer satisfaction and team growth.
Notable Achievements
Dani's achievements in the realm of Customer Success are substantial and wide-ranging. Not only has she effectively led and shaped teams within high-profile corporations, but she has also been credited with influencing significant operational changes and contributing to the broader strategy of organizations where she has worked. Throughout her career, Dani has demonstrated a remarkable aptitude for cultivating relationships with key stakeholders, allowing her to excel in environments that demand both strategic thinking and operational execution.
Throughout her career, Dani's leadership qualities have shone through her diverse set of roles. Before taking on her challenges at Airbnb, she worked as a Customer Success Manager at Box, where her rapid advancement is a testament to both her skill and her dedication. Managing complex accounts and satisfying high-profile clients like Disney further illustrates her ability to perform at the highest levels in fast-paced settings.
Additionally, Dani's involvement in community-oriented programs, such as serving as a mentor in the Brown Language Arts Program and participating in the Women of Tomorrow Mentor & Scholarship Program, highlights her commitment to fostering growth and development not just for her clients, but also for the next generation of leaders. Her role as Student Ambassador at Brown University Career LAB exemplifies her proactive nature and desire to aid peers in navigating their post-academic journeys.
Overall, Dani Ponce's career is marked by a series of commendable achievements and impactful contributions to the realm of Customer Success and beyond. With a blend of strong leadership skills, cross-functional experience, and a global perspective gained through both academic and professional experiences, Dani continues to be a formidable force in her field. Her journey reflects a steadfast dedication to empowering hosts on the Airbnb platform and ensuring they have the tools needed to succeed in an ever-evolving market.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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