Dana Lindsay

Dana Lindsay is a key executive at eero, a company that offers Wi-Fi systems for household use.2 Her career at eero has been marked by significant growth and leadership roles:

Career Progression at eero

• Current Role: Chief Operating Officer (COO)4
• Previous Positions:
  • VP Operations (2019-2021)4
  • Head of Product Operations (2017-2019)4
  • Head of Customer Experience (CX)1

Contributions and Leadership

Dana Lindsay has been instrumental in shaping eero's customer experience and operational strategies:

1. Customer Experience Leadership: As the Head of CX, Lindsay played a crucial role in establishing eero's customer-centric approach. She joined the company just months before its launch, focusing on elevating CX as a critical function.1

2. Voice of the Customer: Lindsay led efforts to gather, analyze, and aggregate customer feedback during eero's beta phase, establishing CX as the "voice of the customer" within the company.1

3. Team Expansion: She helped expand eero's customer support capabilities by setting up a call center in Austin, Texas, emphasizing the importance of treating outsourced teams as an integral part of eero.1

4. Operational Improvements: Lindsay implemented strategic changes in customer support, such as establishing distinct functional roles between order management and technical support to improve efficiency.1

Management Style and Reputation

Dana Lindsay is highly regarded for her management skills:

• She is described as "incredibly attentive to detail" and "by far the best manager" by those who have worked with her.3
• Her approach emphasizes inclusivity, as evidenced by her efforts to integrate remote teams seamlessly into eero's culture.1

Dana Lindsay's LinkedIn profile can be found at linkedin.com/in/dana-lindsay-040514613, where more details about her professional background and accomplishments may be available.