Dana Cifelli

Dana Cifelli embarked on a career marked by a strong foundation at the Walt Disney Company, where she honed her skills in the dynamic worlds of hospitality and customer service.

Throughout her professional journey, Dana has demonstrated a deep-rooted passion for fostering exceptional customer experiences, whether through orchestrating events or contributing to innovative in-store designs.

Her commitment to prioritizing the customer's significance in business endeavors underscores her overarching goal of refining and perfecting the customer experience.

Dana's expertise spans a range of competencies, including proficiency in Microsoft programs, Delphi Single Property Management, customer service, contract negotiation, sales strategies, best practice implementation, budgeting, and vendor relations.

With a robust educational background encompassing a Master of Business Administration (MBA) from Centenary College and a Bachelor of Science in Hospitality Management from Fairleigh Dickinson University, Dana combines academic prowess with practical industry insights.

Her extensive professional history includes pivotal roles such as Director of Contact Center Communications at Cenlar FSB and former positions at Verizon, where she served as Chief of Staff, Marketing Manager for Sponsorships & Events, Marketing Manager for Channel Operations, and more.

Prior to her tenure at Verizon, Dana's career trajectory featured diverse roles ranging from Events Coordinator to Sales Manager at reputable establishments like The DoubleTree Hotel, EMC, and Walt Disney World.

Dana Cifelli's multifaceted background and unwavering dedication to elevating the customer experience position her as a valuable asset in any organization striving for excellence in customer service and operational efficiency.