Dan Sheppard

Dan Sheppard is a seasoned professional with a strong background in customer engagement and service delivery.

Currently, Dan serves as the Senior Customer Engagement Manager at ServiceNow, bringing his extensive experience to drive customer success and satisfaction.

Prior to his current role, Dan held various key positions within the Department of Education and Training (Queensland), showcasing his versatility and expertise in the field.

His previous roles at the Department of Education and Training (Queensland) include Engagement Manager, Office 365 Service Delivery Manager, Office 365 Release Manager, Senior Business Analyst, Manager of Web Services, Team Leader of ICT Support, and Technical Support Specialist.

Through these roles, Dan has honed his skills in customer relations, project management, service delivery, business analysis, team leadership, and technical support.

Dan's wealth of experience in both the public and private sectors equips him with a well-rounded perspective on customer engagement and service management.

His dedication to excellence and continuous improvement makes him a valuable asset in any customer-centric role.

Dan Sheppard's career trajectory exemplifies his commitment to professional growth and his ability to excel in diverse roles within the technology and education sectors.