Damon Billian

Damon Billian is a seasoned professional with extensive experience in e-commerce, online communities, social media, and management. With a background that spans over 9 years in various industries including e-commerce, e-payments, job search, personal financial services, and communication, Damon has honed his skills in marketing campaigns, brand building, and customer experience optimization.

During his career, Damon has held key roles in several prominent organizations such as PayPal, eBay, SimplyHired, Mint, Tokbox, and Intuit. His expertise includes community evangelism, quantitative and qualitative analysis of marketing campaigns, community feedback management, driving website traffic through diverse channels, and identifying operational or marketing issues for long-term improvement. Damon is proficient in utilizing software tools like JIRA, ZenDesk, GetSatisfaction, and VBulletin to streamline processes and enhance customer service.

Educationally, Damon studied Communications at De Anza College and pursued Social Sciences through the College Level Examination Program (CLEP), which equipped him with a solid foundation in communication strategies and social behavioral studies.

Throughout his professional journey, Damon Billian has contributed significantly to organizations like PayPal, where he served in various capacities including Marketing Manager, Senior Manager in Online Communications and Marketing, and Customer Service Manager. Damon's roles at Tokbox and Intuit as Senior Manager and Director in Customer Evangelism further underscore his strong leadership and strategic vision.

Beyond his corporate engagements, Damon has been associated with renowned organizations like Cloudflare and Funemployed, showcasing his diverse interests and engagement in community-driven initiatives. His stint as a Coach Manager at AT&T and Major Accounts Service Representative at SNET (E.On France) underscores his versatility and adaptability in different operational environments.

With a wealth of experience in e-commerce, online communities, and social media management, Damon Billian continues to leverage his expertise in enhancing brand visibility, driving customer engagement, and optimizing marketing strategies to deliver exceptional customer experiences.