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Damon Avery
Professional Background
Damon Avery is a seasoned professional in information technology and customer support, with extensive experience that spans various industries including transportation, finance, and broadcasting. With a strong foundation in communication bolstered by a Bachelor of Science in Communication from Clarion University of Pennsylvania, Damon has cultivated a skill set that uniquely positions him to excel in roles that require both technical expertise and interpersonal skills. His career is distinguished by a progressive path through several key organizations where he has made significant contributions.
Beginning his career as a Helpdesk Analyst at Georgia-Pacific LLC, Damon quickly developed a proficiency in customer service and technical troubleshooting. His roles typically involved responding to client inquiries, addressing technical issues, and ensuring optimal system operation. This foundational experience laid the groundwork for his later positions where customer interaction and technical resolution were paramount.
Damon then transitioned to Turner Broadcasting System, Inc. as a Production Support Associate. Here, he expanded his technical skills and gained experience in the fast-paced broadcasting environment, providing him with a unique perspective on how technology supports media and communications.
Following his time at Turner, he served as a Helpdesk Analyst at Airtran Airways, where he played a crucial role in assisting travelers and ensuring a seamless customer service experience. His ability to communicate effectively with a diverse clientele proved invaluable in this high-pressure setting.
Damon's career progressed as he took on increasingly complex roles, including that of an Information Security Analyst at Suntrust. In this position, he honed his expertise in safeguarding sensitive information and implementing robust security measures, highlighting his adaptability and commitment to professional growth. The understanding of information security principles is critical today, and Damon has positioned himself as a knowledgeable asset in this field.
Later, Damon advanced to the role of Technical Support Analyst at Southwest Airlines, where his background in communication served him well. The airline industry demands not only rapid response times but also clear communication with customers regarding technical issues affecting travel plans. Damon’s ability to articulate solutions and provide assistance solidified his reputation as a reliable resource in the IT department.
Most recently, Damon has stepped into the role of IT Administrator at Masergy. In this capacity, he oversees various IT functions, ensuring that the organization's technology infrastructure is both efficient and secure. This role symbolizes the culmination of his extensive experience and knowledge, showcasing his capability to lead technical teams and projects effectively.
Education and Achievements
Damon Avery’s educational background reflects his dedication to developing both his technical and communication abilities. He began his academic journey at Farrell High School, where he laid the groundwork for his future studies. Damon further enhanced his qualifications by attending Medtech College, where he pursued advanced studies in technology, equipping him with the critical skills needed for his career path.
Ultimately, his commitment to education culminated in a Bachelor of Science in Communication from Clarion University of Pennsylvania. This degree is particularly noteworthy, as it combines technical training with essential communication skills, fostering a holistic understanding required in today’s technology-driven world. This blend of education has undoubtedly contributed to his success across various roles in IT and customer support.
Damon's career is painted with numerous achievements that reflect his dedication and expertise. He has successfully managed complex technical issues while simultaneously ensuring customer satisfaction, a balance that is crucial in IT positions. His ability to communicate effectively with both technical teams and end-users has allowed him to bridge gaps and provide exceptional support in every role he has undertaken.
Through his journey across different sectors, including media and aviation, Damon has proved his adaptability and commitment to continuous improvement, making him a sought-after professional in the field of information technology.
Notable Achievements
- Held various key positions across reputable organizations including Masergy, Southwest Airlines, Suntrust, and Turner Broadcasting System, Inc.
- Developed significant expertise in information security best practices during his tenure at Suntrust, contributing to the safety of sensitive information handling.
- Recognized for exemplary customer service and problem-solving skills as a Technical Support Analyst while at Southwest Airlines and Airtran Airways.
- Successfully transitioned from customer service roles into more technical IT positions, showcasing both his versatility and commitment to professional growth.
- Currently leading IT operations as an IT Administrator at Masergy, where he continues to leverage his communication skills to enhance team collaboration and project outcomes.
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