Dale Brown

Dale Brown is the Director of Credentialing at ServiceNow, based in Carnock, Scotland, United Kingdom.13 He is an experienced ServiceNow professional with a proven track record of successfully implementing and optimizing ServiceNow solutions for organizations across various industries.1

Professional Experience

Dale Brown has been working at ServiceNow for several years, holding different positions:

• Director of Credentialing: May 2018 - Present (6 years 4 months)1
• Global Practice Leader - Customer Service Management: August 2016 - May 2018 (1 year 10 months)1
• Delivery Technology Architect - Strategy and Innovation Group: January 2015 - September 2015 (9 months)1

In his current role as Director of Credentialing, Dale is responsible for overseeing credentialing initiatives within the ServiceNow ecosystem. This includes accreditation for new product releases, core implementation pathways, and advanced Architect programs.1

Expertise and Achievements

• Owner, designer, and builder of the ServiceNow Certified Master Architect Program1
• Over 20 years of experience in IT Service Management disciplines1
• Senior ITIL Consultant with in-depth knowledge of various service environments1
• Key delivery manager for multi-million dollar implementations of IT Service Management tools and processes1

Education and Certifications

• Honours Degree in Electrical/Electronic Engineering from Glasgow Caledonian University (1993-1995)1
• ITIL Expert certification1
• ServiceNow Administrator certification1

Dale Brown is passionate about leveraging technology to drive business innovation and efficiency. His LinkedIn username is dalebrownuk, as mentioned in the query.12