Valeria Chaluleu

Valeria Chaluleu is an accomplished professional with over 15 years of experience in customer service, customer success, and management roles in the B2B and B2C fields. She has worked with companies of different sizes and has a proven track record of success in customer relationship management, post-sales management, e-commerce operations, payment gateways, and contract negotiation.

Valeria is skilled in building and leading large teams, establishing customer-focused cultures, developing KPIs, and expanding e-commerce operations. She has extensive experience in social media and call center support and has successfully implemented new customer service channels. She is currently the Head of Customer Experience at BYNV and has previously worked as the Head of Customer Happiness at AMARO, Gerente de Atendimento B2C at Acesso Soluções de Pagamentos, Gerente de Operações at Konduto, and Coordenadora de Suporte e Implantação at maxiPago!

Valeria holds an MBA in Controladoria & Finanças from the Universidade de São Paulo and a Bachelor's degree in Economics with a focus on Finance from Fundação Armando Alvares Penteado. She is a specialist in planning and business development, having worked in this field at American Express and Sagem DS do Brasil. She has also worked as a professor at Wizard Escola de Idiomas and started her career as an Estagiária at Banco Citibank S.A.