Wodonga TAFE

Administration Manager at Mullum Mullum Indigenous Gathering Place

Responsible for the provision of person centered support services that empower people with disability to
achieve their potential.
Management of day services programs in Wangarattta, Benalla and Mansfield Community Hubs.

Yooralla

Community Hubs Manager

•	Manage delivery of recovery services to communities in designated Hub and through visiting programs to remote communities, and support Councils in design, stand up and operation of Community Recovery Hubs 
•	Establish Community Peer Support Network to support Falls Creek community's mental health and prevent suicides due to closure of sole access into village for 5 months
•	Develop Emergency Recovery Leadership and Capability Program to establish more capable and sustainable workforce and prevent burnout of recovery staff
•	Lead and manage team (including ERV staff), comprising administrative support, and co-located and visiting government, private and community sector service providers
•	Build high-performing workforce that is safety and well-being focused, service-orientated, collaborative, innovative, professional and engaged
•	Ensure staff are effectively managed and provided with clear guidance to achieve performance plans and goals
•	Analyse recovery needs of affected communities and scope, plan and arrange for the delivery of services 
•	Prepare and present comprehensive reports on service delivery and other activity in Recovery Hub
•	Address and report on complex operational issues and outcomes in affected communities
•	Provide authoritative and expert advice about community engagement, development, and  recovery 
•	Guide in hub operations, workforce development, stakeholder management, problem solving and planning
•	Lead, influence and negotiate with communities, local government departments to ensure operations reflect needs of local community and adapt to community needs through recovery process

Emergency Recovery Victoria

Regional Hub Manager, Hume

•	Coordinated and executed high-value, vital education and support programs that enabled Ambulance Victoria to meet its positive duty under Equal Opportunity Act and duty to promote gender equality under Gender Equality Act
•	Completed plans, documentation, schedules, budgets and cost estimates, tracking and reporting and secretariat support to help build and maintain culture of workplace equality and safety
•	Designed and delivered equality and workplace reform by creating and monitoring a central service
•	Recruited, trained, and developed plans for Equality Contact Officers (ECOs) and promoted ECO program 
•	Controlled budget, costs, and resources in compliance with relevant policies and procedures 
•	Produced detailed project plans where objectives were clearly defined and action steps were specified
•	Delivered accurate and impartial information about discrimination, sexual harassment, bullying and victimisation, relevant workplace policies, complaint procedures and resources

Ambulance Victoria

Equality Contact Officer Coordinator - Equality & Workplace Reform Division 

•	Worked closely with, supported and coached all levels of operational leaders
•	Provided health, safety, and wellbeing training, instruction and support to staff and executives
•	Supported operation to conduct risk assessment and analysis
•	Created meaningful and useful information regarding health and safety
•	Reported pertinent information to Deputy Secretary regularly about emerging risks and available employee, contractors and volunteer safety supports
•	Worked with HRBP and IR team to manage performance issues with staff
•	Created and maintained engagement with internal and external key stakeholders

Victorian Department of Health

Manager, Health Safety & Wellbeing (Secondment) - COVID19 Response Department 

•	Established Peer Support Network, involving developing framework, and identifying training needs
•	Developed Mental Health First Aid training for 200 staff, established peer networks across 18 sites and established community of practice and ongoing mentoring sessions with key staff
•	Worked closely with Site Managers and key HR personnel to identify workplace practices and culture 
•	Recommended strategies and procedures to senior management team to mitigate risk of psychological injuries
•	Promoted positive mental health and well-being in workplace
•	Worked towards prevention of mental injury and illness in workplace matters
•	Applied mental health first aid where needed and referred to EAP or other services
•	Implemented strategies that improved workplace health and safety performance 
•	Where mental injury or illness occurred, supported actions required as part of recovery process
•	Worked closely with HRBPs to identify and implement reasonable adjustments where appropriate
•	Identified trends and provided strategic advice for policy changes and assisted Injury Management Coordinators

Wellbeing & Health Programs Consultant 

•	Developed marketing plans, and leveraged financial information to forecast monthly needs 
•	Produced cost analyses and comparison reports for Finance Committee and Board, then implemented Board’s recommendations
•	Organised Board and Committee meetings, prepared agendas, took minutes, distributed papers, and actioned items 
•	Managed CEO diary, correspondence, phone calls and information flow from CEO office 
•	Supervised work activities of administration staff, oversaw workflow scheduling, drove performance and accuracy, challenged staff to build skill sets and leverage strengths
•	Ensured adherence to WH&S policies and procedures, and consulted on WH&S issues
•	Identified and reported on incidents and hazards and updated policies and procedures where appropriate
•	Addressed issues and gaps in support, presented by community members
•	Recruited and trained volunteers and maintained database to ensure updated certificates and licenses 
•	Developed and implemented administrative procedures and policies with commitment to continuous improvement and efficient work practices 
•	Identified maintenance issues over 3 sites, liaised with stakeholders, property owners, builders, maintenance crews and program managers to schedule repairs and maintenance and ensure security was not compromised
•	Met with committee members regarding feasibility study for future building projects

Mullum Mullum Indigenous Gathering Place Ltd

Operations Manager

•	Developed business arm as registered NDIS provider and leveraged financial information to forecast monthly needs regarding income and expenses
•	Developed and implemented 12-month budgets, forecasting expenses, and expected income from government grants, and managed delegation authority for organisational expenditure
•	Prepared annual financial statements, bank reconciliations and BAS processing
•	Developed marketing plans and sought strategic collaborations with relevant stakeholders 
•	Produced and managed papers and reports for board and sub-committees, attended board and sub-committee meetings, and prepared meeting documentation including distribution of minutes
•	Supervised work activities of administration staff, overseeing workflow scheduling and performance 
•	Developed and implemented administrative procedures and policies with commitment to improvements
•	Participated in recruitment process, sat on interview panels and identified ongoing staff training needs
•	Onboarded new staff and assisted with induction process and recruited and trained volunteers 
•	Processed membership applications and managed membership files
•	Identified and reported incidents and hazards and updated policies and  procedures where appropriate 
•	Managed Workcover Claims and maintained volunteer database entering certificate and license updates

Regional Disability Advocacy Service

Business Manager

•	Undertook weekly finance reporting for outstanding debtors, monthly workers' compensation recoverable and monthly insurance claims
•	Collected outstanding debts, sent out invoices on time, ensured Accounts Payable had been accrued correctly and negotiated payment terms with clients as required to ensure payments were received
•	Supervised Accounts Payable Officer and oversaw workflow scheduling, drove performance and accuracy 
•	Projected future exposure to assess liability, identify breakdown of costs and determine costings 
•	Managed Worker’s Compensation recoverable, insurance claims and purchase orders/purchasing processes
•	Assisted Safety Manager with injury management, liaised with injured workers, medical practitioners, allied health staff and other stakeholders, identified appropriate light / modified duties, wrote confidential case notes and updated database
•	Adhered to organisational policies and procedures, followed legislative requirements including WHS, Privacy and Data Management Protocols

Claire Alexander