Luis Da Costa

Luis Da Costa is an experienced IT professional with 6 years of expertise in the field, primarily working as a desk side technician at Toronto Pearson Airport. His passion for IT services and continuous learning drives his ambition to advance into IT management roles. With a strong focus on customer service and problem-solving, Luis has successfully collaborated with clients, vendors, and IT support teams to ensure seamless service delivery. His decision-making abilities enable him to navigate complex challenges effectively, maintaining a high standard for task completion. Luis's project involvement showcases his dedication to optimizing systems and resolving technical issues efficiently, minimizing disruptions and delays. His educational background includes studying Computer Systems Networking and Telecommunications at Seneca College, further enhancing his technical skills and knowledge. Having held positions such as IT Service Delivery Lead, IT Operations Lead, Acting Manager of IT Operations, and Desktop Support Team Lead, Luis aspires to continually elevate his career by acquiring new skills, mastering processes, and ultimately joining an IT management team.