Northwest Missouri State University

Central Michigan University

Associate Director at Playworks Michigan

Detroit, Michigan, United States

Playworks Michigan

Associate Director

Design, deliver, and evaluate training curricula and materialsDevelop and deploy client acquisition strategiesProvide structured coaching and mentorship to new trainers

colab trainings LLC

Lead Trainer and Facilitator

Playworks

Program Director

Developed, implemented and evaluated department work plansLed, trained and evaluated three department teams including management and line staff serving 32,000 membersManaged and coordinated $700,000 department budget and corresponding resource allocationsDetermined and implemented recruitment and retention best practices and processes, increasing retention and new membership by 3%Coordinated case management process, resolving customer concerns on an average of less than eight business hours, and over 80% on first contact

Girl Scouts of Southeastern Michigan

Director, Troop Support

Developed and deployed innovative strategies to ensure the effective support of customers and staffProvide direct training and support to team members and customersSubject Matter Expert in Salesforce Case Management, responsible for providing team training and support

Volunteer Relations Lead

Provided administrative support for all program areasDirected and facilitated Baldwin Center seasonal programsEncouraged participants to examine behaviors to see new ways of doing thingsCoordinated Better Health Baldwin programming

The Baldwin Center

Assistant Youth Director

Instructed an in-person and online undergraduate course meeting the institutional multicultural and diversity competency requirementHelped students explore the historical, personal and cultural impacts of assigned subject areaResponsible for instruction development, implementation, and evaluation

Adjunct Faculty

Planned and implemented local and regional conferences Developed and implemented social and educational standards in accordance with the University missionPartnered with University staff to ensure a safe living and learning environment and effective leveraging of resourcesConducted administrative hearings and provided educational and restorative sanctioning

Matt Matthews

Matt Matthews