Palo Alto High

University of Pennsylvania - The Wharton School

University of Pennsylvania

University of California, Berkeley

Entrepreneur and Real Estate Investor

San Francisco, California, United States

Delivering retail banking capabilities to a B2C Fintech startup that aims to help the 69% of millennials who have less than $5,000 in savings manage their money, debt and investments by putting their finances on autopilot.

Clearly

Co-Founder

Provided operational leadership to a B2B2C Fintech startup based in U.S. and Europe.  Doni transforms standard savings and checking accounts into a powerful tool that enables frictionless management of financial goals and intergenerational banking.

Doni

Chief Operating Officer

Managed critical centralized functions with 170 associates and $35M operating budget, including IT, enterprise IT risk management, third-party risk management, enterprise project management, and operational excellence.
- Transformed business and technology infrastructure to deliver a stable, scalable and secure environment.
- Drove integrated and proactive risk management disciplines to meet business and regulatory demands.
- Developed enterprise project management office strategy and implementation roadmap, including phased deployment of project and portfolio methodologies for $30-40M global project portfolio.
- Deployed bank-wide programs for operational excellence and customer centricity to drive cultural change.
- Led merger integration of two acquired banks to standardize products, processes, and systems.

East West Bank

EVP, Head of Change Execution

Managed a cross-functional division of 850 associates in 70 branches, IT and deposit operations and $90M annual budget.
- Transformed branch sales & service model to support commercial segment growth, achieving a shift in deposit portfolio mix from 65% CDs to 38% CDs while growing total deposits 15% and building capabilities for commercial loan growth.
- Designed consumer products and strategies to stabilize business during financial crisis, improved median deposit balances during economic recovery, and aligned domestic mortgage product to investors from Greater China.
- Led merger integration for two acquisitions in one year, while maintaining Retail Banking functional leadership responsibilities for both banks; enabled the Bank to double asset size to $20B, establish nationwide footprint and expand into Greater China.

EVP, Head of Retail Banking

Led merger integration activities related to the LaSalle Bank merger across 6 global operations.
- Managed a $127M global transition project portfolio with 63 projects forecasted to generate $78M in benefits.

Bank of America

SVP, Global Operations Transition Executive

Managed cross-functional customer experience initiatives and strengthened end-to-end sales, fulfillment, and service capabilities.
- Developed framework and strategies to reduce customer dissatisfaction, exceeding goals to improve accuracy and speed.

SVP, Customer Experience Executive

Led turnaround of the 2nd largest and lowest performing market, with $7B in deposits, 550 associates and 38 branches.
- Stabilized, standardized and optimized operations to deliver annual sales growth of 56% for new checking accounts, 87% for credit cards, and 20% for mortgages, while simultaneously lifting customer satisfaction by 250 basis points.

SVP, Retail Market Executive

Managed a $210M budget and led transformation of 3,800 associate team that processed deposits, verified and sorted cash, oversaw cash balances of $1.5B, and fulfilled currency orders to support 5,700 banking centers and 16,500 ATMs.
- Applied Lean/Six Sigma and invested in automation to reduce process errors by 54% and unit costs by 3%.
- Managed merger integration for Fleet Bank’s cash vault and ATM operations by standardizing products, processes, and systems.

SVP, Nationwide Operations Executive

Developed Cash Services business strategy and served as the bank’s cash liaison with the Federal Reserve Bank.
- Developed business plan to generate $10M revenue through industry collaboration, in-sourcing, and extended enterprise.
- Created initiatives to improve the bank’s currency management capabilities, reducing daily cash balances by 7%.

SVP, Strategy Executive

Managed a $50M budget and team of 960 associates that processed check deposits and payments across seven processing centers.
- Applied Six Sigma methods and optimized staffing to achieve 10% decrease in defects and 4% gain in productivity.
- Delivered sustainable expense reductions, including reduced material expenses and the sales of idle assets.

SVP, Region Operations Executive

Co-founded and led the first application service provider (ASP) in Asia, focused on B2B solutions.
- Oversaw overall business performance, identified market opportunities, secured capital and expanded operations across Southeast Asia and Greater China.
- Utilized the region’s emerging telecommunications infrastructure to pioneer ASP delivery model in Asia.

Etako Ltd

Co-Founder and CEO

Served as Director of a management-consulting firm in Southeast Asia and led business and staff development, as well as senior client engagement.
- Developed strategic business partnerships across the region, ultimately increasing revenues by 25%.
- Created IT practice, resulting in an $8M contract and multiple revenue generation opportunities.

Waterfield Portola Pte Ltd

Founding Partner and Director

Managed client relationships and large-scale restructuring engagements across Southeast Asia.
- Developed corporate strategy and restructuring program for a $2.8B state-owned oil & gas company in Thailand.
- Led supply chain productivity study for an $885M Malaysian heavy equipment trading and automotive assembly company.

Booz Allen Hamilton

Senior Associate

Consolidated manufacturing operations and implemented productivity initiatives for Xerox’s domestic operations.
- Identified alternatives to outsource assembly operations and relocate vendor base for a $40M plant closure.
- Redesigned component recycling operation to yield 13% cost reduction and 7% asset recovery.

Xerox

Productivity Consultant

Launched a $110M manufacturing operation and managed 130 staff to assemble photocopiers for North and South America.
- Produced cost savings and 6x quality improvement through securing domestic material suppliers and eliminating defects.

Operations Manager

Managed $100M worldwide manufacturing capital investment portfolio and vertical integration projects.
- Delivered 22% portfolio ROI for productivity and advanced technology initiatives.
- Designed automated toner fill system to achieve 78% cycle time reduction and $1M inventory reduction.

Planning and Technology Manager

Led field sales, engineering, and administration for the company’s second largest industrial lubricant sales territory
- Achieved 11% year-over-year increase in sales, including both direct and indirect sales.
- Awarded Pegasus Elite for performance in top 1% of U.S. marketing division.

Karen Fukumura