Lisa Thomas is a highly experienced customer service expert with a background in entertainment, media, and marketing. Her passion for providing quality customer service led her to start Serve You Right, an organization that helps businesses improve their service levels through a holistic approach. Lisa's expertise includes conducting customer service audits, mystery shopping, conflict resolution, staff training and development, and reporting on key findings to help navigate the next steps. Lisa's professional experience includes serving as the Strategic Team Leader at Murrumbidgee Catchment Management Authority, Media & Communications Officer at Riverina Local Land Services/Murrumbidgee Catchment Management Authority, Marketing and Promotions Manager at Gaythorne RSL, Community Events Coordinator at the City of Whittlesea, Marketing Manager at Lifeline Australia, Cultural Officer at Wagga Wagga City Council, Account Executive at Southern Cross Austereo, and Marketing Manager at Channel 7.