The University of Texas at Austin

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TEKVOX, Inc.

Content Manager

Since 2017, my position was as the primary CPOE/Inpatient Physician Practice Consultant for two projects. I took the initiative to foster relations with clients, project team members, and key stakeholders; as well as coordinated weekly meetings to translate complex concepts to non-technical audiences. My key achievements included:
- Satisfied standard framework requirements with successful delivery of five client presentations.
- Resolved a critical WI Project error and avoided a projected one-month delay.
- Strategically retrieved and employed data to customize applications based on client specifications.
- Mentored three new Associates, providing ongoing onboarding support and encouraging questions and constructive feedback.

Cerner Corporation

Associate Consultant

In 2016, I served as a Learning Services Consultant and instructed clients in the proper uses of Cerner software. I routinely teamed with Project Management to solidify learning objectives and provided floor support for multiple go-lives in ambulatory and inpatient venues. My key achievements included:
- Administered +100 training sessions for inpatient clinicians – repeatedly acknowledged by clinical staff and client managers for delivering informative and enjoyable classes.
- Earned a reputation for acquiring swift buy-in from clinicians, triaging escalations appropriately, and serving as a consistent liaison between command center and project leadership.
- Praised by 20 End-Users for exceptional classroom instruction.
- Coached several new Trainers in optimal teaching techniques and empowered them to maintain a sense of confidence and independence while teaching.

Learning Consultant

Health Informatics and Health Information Technology Professional Education Program, Fall 2015

This was an intensive 9 week professional education program which equipped me with competencies in health informatics, health IT, healthcare policy and services, operational models of healthcare systems, workflow, process redesign, project management, and electronic health record (EHR) and health information exchange (HIE) software systems.

This included hands-on experience with multiple EHRs and related Health IT software, including Allscripts, athenahealth, Cerner, eClinicalWorks, Greenway, Orion Health HIE, HL7 message creation, managing database information with SQL, and data analytics.

The program concluded with a health informatics and health IT research project which explored hurdles to nationally interoperable HIEs and presentation of findings in a poster forum judged by industry professionals.

Student

In this role, I dominated stakeholder relations, content management, and operational plans in support of a fast-paced tech startup. My key achievements included:
- Deployed company's official website one month ahead of schedule.
- Generated 100+ documents, images, and graphics to enhance user experience on new website.
- Revived assembly and shipping procedures, which reduced timelines by 17%.
- Mastered change management function between CTO and Operations Team to drive interdepartmental cohesion and ensure clear and concise communication efforts.

Business Operations Associate

During my internship, I leveraged my writing and language skills to accurately convey company’s value proposition to Western markets – this talent allowed me to drastically improve internal protocols for sourcing quality Sales prospects. My key achievements included:
- Took charge as liaison between sales team and CEO to scope out improvement areas for sales prospecting
- Overhauled sales prospecting process, resulting in a 10% increased response rates from prospective clients over a 3-month period
- Authored and deployed business development campaign for improved market penetration into North American and European markets

Waveaxis Technologies

Business Development Intern

I was first responsible for processing home insurance quotes as a Data Entry Clerk but quickly worked my up to becoming a Lead Qualifier. I worked closely with the Account Managers and Operations Manager.

I helped process upwards of 150 home insurance quotes on a daily basis, conducted anywhere from 50-70 phone a day to help qualify leads, and assisted account managers when they required additional support.

My responsibilities later grew to include supervising and providing feedback to other lead qualifiers in order to help improve their skills over the phone as well as provide excellent quality assurance on their quotes before being released to the customer.