Manager - Customer Success at Azlo

Vancouver, Washington, United States

Azlo

Manager - Customer Success

At Comcast, I am responsible for managing a territory of previous or never connected homes as a “Neighborhood Representative.” My goal is to show prospective customers how our services would work in their everyday lives and how it would benefit them to make a change. This is done through a sales process to discover the needs of each home and position our products in a beneficial way to each specific need by a customer. While following this sales process, another goal is to provide the best customer service and experience possible to each and every person. Key acknowledgements: •	Team MVP for bi-weekly sales metrics•	Quarterly “Brunch of Champions” recipient

Comcast

Xfinity Sales Professional

At Cellular Plus, I started as a Part Time Representative and quickly moved to a Full Time position in February 2015 and Store Manager in March 2015. My responsibilities were to exceed sales metrics month over month, maintain a positive and productive team selling environment with a focus on daily and weekly store specials. Create a positive store experience for all guests with a follow-up phone call the next day. Create and maintain a daily activity log for all employees to monitor their successes or misses for the previous day customer interactions. I also attained my monthly sales goals month over month while coaching and encouraging my employees in areas of opportunity throughout the month to reach their goals. I was also responsible for the hiring and training of new employees in my store. This process included recruiting new employees by reviewing online applications, telephone interviews, scheduling and conducting first and second interviews, offers of employment and conducting new hire orientation and on-boarding process.

Cellular Plus Verizon Authorized Retailer

Store Manager

While with Arch Telecom, I started as an Assistant Manager and quickly moved to the Location Manager of the Clackamas location before accepting the role of Service and Repair Manager at a higher volume location. Being the service and repair manager, I am responsible for attaining store service and repair goals, any and all organization of the service and repair department, continual training and mentoring of reps in service and repair, and leading the service and repair section of weekly store meetings.  All of this is done while also attaining and exceeding monthly personal sales goals and most importantly doing so with the best possible customer service.

Patrick Shove