Stonehill College

Director of Customer Success @ Discuss.io

Boston, Massachusetts, United States

Discuss

Director of Customer Success, Global Field Team

Criteo

Sales Enablement and Learning Partner, Americas

Build, manage and facilitate globally-scaling content and programs for HubSpot’s GTM organization to increase visibility and success of HubSpot's Ecosystem and Strategic Alliance apps.

HubSpot

Partner Enablement Specialist

- Managed an install base avg. of $3.5M ARR with 104% retention
-  Developed and implemented peer learning "Save Labs" program for team of 45 CSMs to improve retention/growth strategies
-  Selected to CSM/Sales alignment working group: working to increase install-base customer value
-  New Hire Mentor (5x): includes running 1:1 meetings and coaching to success during their first 3 months
-  Created and delivered monthly Risk Mitigation and Forecasting Bootcamps for new CSM onboarding

Senior Customer Success Manager

- Deliver inbound business strategy consulting, HubSpot technical solutions and overall account management for install base average of $2M ARR
-  Drive cross-functional relationships (with Sales, Product, Renewal Management, other Services teams) to streamline processes, provide feedback and drive best-possible, customer-first alignment across the organization
-  Chosen from applicant pool across the Americas for HubSpot's professional development program, GrowthSpot (completed May 2019)
- Selected to the CSM Mentor Program for new hires

Customer Success Manager

Academic Studies Abroad (ASA)

Senior Programs Advisor

- Managed 12 study abroad programs, liaising between students/their families, university partners (international and domestic), and an overseas team of 3 Site Directors to establish, manage and execute program requirements (including: applications, country-specific visa requirements, academic and accommodation enrollment, and overall program coordination).

-  At events nationwide, I recruited students into ASA programs by presenting program benefits and experiential stories in group and individual settings.

-  Participated in on-site negotiation for and development of program details (academic, accommodation, staffing, etc.) for 4 new ASA programs:
- London, England (new Internship program)
- Cambridge, England
- Maastricht, The Netherlands
- Verona, Italy

-  As Strategist and Manager of ASA's Social Media accounts, I concept and execute relevant messaging to communicate the ASA brand, contributing to a 40% growth in program enrollment since 2016.

-  Executed varying graphic design projects including ASA's annual 100-page program catalog (distributed nationally), branded tablecloths, stickers, brochures, and other marketing collateral, as well as photography projects.

Cayleigh McCarthy