Shilpa Kapadia is a seasoned professional with over 20 years of experience in program and project management, customer engagement, and delivery in the telecom and mobility industries. She is well-versed in managing cross-functional and cross-cultural teams and fostering productive client relationships. Her expertise also includes contract and vendor management, emotional intelligence, and people management. Shilpa is a proficient author, writer, and translator who has worked with diverse clients such as BT, AT&T, and Stanford University. She enjoys creative designs and culinary art, reading, traveling, and photography. Shilpa has studied computer science at the National Institute of Information Technology and has a Bachelor's degree in Financial Accounting and Auditing, Industrial Psychology, and Computer Systems from the University of Mumbai.