University Of Connecticut

Norwich Free Academy

Chief Product Officer

Greater Chicago Area

Unite leadership, vision, and strategy across all current and emerging product lines to enable continued growth and achieve the ultimate goal of unlocking the career potential of millions of people worldwide.

CompTIA

Launched the CompTIA Learning division to provide innovative, highly effective online learning and certification opportunities to IT professionals worldwide.  Built learning products, segment strategies, GTM plans for worldwide launch, and operational infrastructure and process leading to $35m annual sales of learning products in 7 years.

Sr. VP, CompTIA Learning

Building knowledge solutions to complement an international association that serves business owning families.

-  Providing day-to-day operational management
-  Assessing current IT infrastrucutre and making upgrades
-  Implementing new internal and customer software platforms to enable scale
-  Building knowledge delivery applications

Family Office Exchange

Chief Operating Officer

Omnium provides outsourced back office and technology services to hedge funds as part of the multi-billion dollar Citadel Investment Group.

-  Developed and implemented a technology-based training strategy as part of the overall strategy to re-position the division as a leader in delivering services through a self-service SaaS platform.
-  Developed highly intuitive Web-based help system, self-paced online tutorials, and other training vehicles to support launch of a new customer portal  to support self service and scalability
-  Developed and implemented a training & certification program to prepare offshore help desk team
            

    
    

    
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Omnium LLC, division of Citadel Investment Group

Director of Training & Development

Trifus delivers outsourced online corporate universities and collaborative learning solutions in a software-as-a-service (SaaS) model to organizations with 500-100,000 employees.

-  Built out Customer Service model, IT infrastructure, disaster recovery plans, blended learning and knowledge tools for customer creating a new market in disaster response/life continuity
-  Improved customer retention 35% via improved systems monitoring and customer support
-  Increased profitability 25% by repositioning the company from an integration consultancy to a recurring revenue software-as-a-service (SaaS) business model
-  Increased existing customer add-on sales 30% by instituting quarterly account review meetings focused on aligning training’s goals with the organization’s strategic initiatives
-  Co-invented patent pending wiki/learning management system hybrid that provides the ease of authoring, open collaboration, and management control
            

    
    

    
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Trifus N.A., LLC

CEO, Co-founder

Early stage, 25-employee company that built groundbreaking, real-time clearing & settlement software for the financial services industry.

Took over daily operations management so President could focus on bringing products to market.  Built out team and created operational infrastructure to support rapid growth and faster product development.

Intercap Systems

Director of Operations

Arthur Andersen Technology Services (AATS) group developed all the internal software applications used by the 80,000 employee firm.

Brought fresh ideas and entrepreneurial thinking into the firm.  Diagnosed and fixed employee turnover issues and then quickly re-built entire HR life cycle for large IT/software development group within the firm to meet aggressive development goals of KnowledgeSpace Internet communities project.

Arthur Andersen

Sr. Manager, Employee Development

Gyrus develops and markets learning management systems, enabling mid-size organizations to track instructor-led and online training.

Developed the Internet product strategy and directed the development of a self-service training management product (SST) to allow students to manage their own training activities and cut administrative overhead. Sold the SST product to computer retailer CompUSA for managing training of employees and business partners.

Gyrus Systems

Product Manager

Global business application software company created through the merger of Management Science America (MSA) and McCormack & Dodge.

Promoted out of Training to Marketing to help build company’s first indirect sales channel.  Program success led to the full company adopting an indirect sales channel model.

Dun & Bradstreet Software

Program Manager

Built and led talented training & documentation team that developed award winning, highly usable education materials that led to higher customer satisfaction and lower support requests.

Thomas Reilly