Bloc

Eastern Michigan University

Software Engineer at NexHealth

San Francisco, California, United States

NexHealth

Software Engineer

- Provided and configured technology solutions on behalf of the client to help them achieve their business goals. - Wrote custom suites of reports via Zendesk’s integrated GoodData reporting tool in MAQL. Worked with the Zendesk API to provide custom automation functionality. - Used HTML/CSS to customize the Zendesk Help Center layout and appearance to the client’s specifications.

ModSquad, Inc.

Technical Consultant

- Headed up a team and led interactions with the client to provide over 1200 weekly hours of live service. - Prioritized, delegated and ensured proper delivery of essential tasks and client requests across 3 projects. - Successfully created processes, then assembled and trained a team to provide live service in a 3 week time frame.

Project Manager

- Owned and ensured delivery of various management tasks.- Streamlined and revised onboarding and training processes, to provide the client with faster ramp up during peak season.- Quickly learned to be proficient in any role within the project.

Assistant Project Manager

- Directly interfaced with customers to align the client’s priorities and the customer’s concerns towards a resolution.- Maintained a calm and professional demeanor when interacting with difficult customers.- Became a Tier 3 agent after 6 months and had the most complex or difficult cases escalated to me.

Alexander Han